In this process I meet with both parties to explore their perspective of the situation and prepare them for the discussion. Once I am sure they feel safe I facilitate a learning conversation designed to help them reach a deeper appreciation of the whole “catastrophe.” At this point we move toward problem resolution.

The foundation of the work I do is based on systems thinking. All voices, especially those saying unpopular things, are viewed as voices that reflect something that needs to be heard. I don’t work with the idea that someone or something needs to be fixed. My role is to help the team see what is wanting to happen underneath the conflict and to take ownership of the decisions to move forward.